RETURNS & EXCHANGES

We want you to feel empowered in every piece — if it’s not the perfect fit, send it back and we’ll help make it right.

You’re welcome to lodge a return within 14 days of delivery.

To be eligible, items must be unworn, unused, and in original condition, with all tags and packaging intact.

Full-Priced Items

Full-priced styles can be returned for a refund, credit note, or size exchange — whatever feels right for you.

Sale Items

Items marked as "sale" or purchased during a flash or promotional sale (via code or automatic discount) are final sale and not eligible for refund, credit note, or exchange.

Return Conditions

If your return doesn’t meet these conditions, your item will be sent back to you at your expense.

What is your return policy?

We gladly accept returns within 14 days of your parcel being delivered. To be eligible for a return, items must be in their original condition — unworn, unwashed, and with all tags still attached.

Please note:

  • Original shipping charges are non-refundable.
  • Return shipping costs are the responsibility of the customer.
  • Items marked as final sale or purchased during promotional events are not eligible for return or exchange.

Can I exchange an item?

Yes, you can exchange an item within 14 days of your parcel arriving.

Where is Lalu located?

Lalu is based in Sydney, Australia.

While all orders are shipped with DHL Express directly from our team of tailors in Bali, all returns are processed at our Sydney studio.

This allows us to support slow, ethical production while still ensuring an easy returns process for our customers.

How do I start a return or exchange?

To initiate a return or exchange, please fill out the details below.

Return shipping costs are the responsibility of the customer.

Firstly we'll need you to...

  1. Fill out the returns form below.
  2. Ensure all goods are returned as new, unworn and with tags.
  3. Your mailer bag can be turned inside out & reused.
  4. Send your unwanted items back to our warehouse via a tracked service.
  5. Don't forget to keep hold of your postal tracking.

Once we receive your return we'll...

  • Once your return arrives at our warehouse we'll process it as soon as possible.
  • Exchanges will be sent the following business day.
  • We will issue a refund and the funds will return to your account or gift card. Please allow up to 5 working days for your refunded amount to reach your account. You will also get a refund confirmation email.
  • If you have returned your full order to us for a refund, you will receive a refund not including the shipping costs.

A little more info

  • All shipping costs are the responsibility of the customer.
  • Anything returned outside of the 30 day policy will not be eligible for a refund, instead we can only offer a store credit if the goods arrive in new, unworn condition.
  • Items purchased that are on sale are non-refundable & will be given a store credit minus shipping fee.

RETURNS FORM

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Value is required

EXCHANGE INFO

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Thank you!