We want you to feel empowered in every piece — if it’s not the perfect fit, send it back and we’ll help make it right.
You’re welcome to lodge a return within 14 days of delivery.
To be eligible, items must be unworn, unused, and in original condition, with all tags and packaging intact.
Full-Priced Items
Full-priced styles can be returned for a refund, credit note, or size exchange — whatever feels right for you.
Sale Items
Items marked as "sale" or purchased during a flash or promotional sale (via code or automatic discount) are final sale and not eligible for refund, credit note, or exchange.
Return Conditions
If your return doesn’t meet these conditions, your item will be sent back to you at your expense.
What is your return policy?
We gladly accept returns within 14 days of your parcel being delivered. To be eligible for a return, items must be in their original condition — unworn, unwashed, and with all tags still attached.
Please note:
- Original shipping charges are non-refundable.
- Return shipping costs are the responsibility of the customer.
- Items marked as final sale or purchased during promotional events are not eligible for return or exchange.
Can I exchange an item?
Yes, you can exchange an item within 14 days of your parcel arriving.
How do I start a return or exchange?
To initiate a return or exchange, please email hello@laluthelabel.com with your order details. Return shipping costs are the responsibility of the customer.
