PRIVACY POLICY

Updated April 2025

We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how Lalu ("we", "us" or "our") collects, uses and shares information about you when you use our website and online services ("Services") or otherwise interact with us.

Please read this Privacy Policy carefully and contact us if you have any questions.

If you provide us with your personal information, this indicates that you have had sufficient opportunity to access, and have read and accepted, this Privacy Policy. If you do not wish to provide personal information to us, you do not have to do so, though it may affect your ability to use certain features of this website or access products and services offered on it.


COLLECTION OF PERSONAL INFORMATION

Personal Information: The types of personal information we collect will depend on the purpose for which we are collecting it. This may include:

  • Name
  • Contact details including email address, telephone number, and address
  • Demographic information such as postcode
  • Credit card or other payment details (if you are making a purchase)
  • Preferences and opinions
  • Any other information requested on our website or provided by you voluntarily

Non-identifiable information: This includes data that does not identify you personally. For example:

  • Your computer's IP address
  • Browser type
  • Pages visited before and after using our website
  • Pages visited within our website, time spent on those pages, and other usage statistics

This information is collected to help us improve our website, products, and services. It is not used in association with personal information.


HOW WE COLLECT YOUR INFORMATION

We may collect your information in a number of ways, including directly from you when you:

  • Browse our website
  • Register or log in to your account
  • Make a purchase
  • Contact our team for assistance
  • Interact with us via social media

HOW WE USE YOUR INFORMATION

We use the information you provide for purposes including:

  • To process transactions and provide products or services
  • To communicate with you about your order or inquiry
  • To personalise your experience and deliver relevant content
  • For website analytics, market research and business development
  • To comply with legal obligations and respond to regulatory requests

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose your personal information to:

  • Third parties who assist us in delivering products and services (such as delivery providers)
  • Credit reporting agencies or legal authorities when required
  • Regulatory authorities and law enforcement as required by law
  • Service providers assisting in data analysis or website performance

Where personal information is disclosed to third parties, we will ensure it is handled in accordance with this Privacy Policy.

In the event of a change in business ownership or structure, personal and non-personal information may be transferred as part of the business assets.


ACCESSING OR CORRECTING YOUR INFORMATION

Under the Privacy Act 1988 (Cth), you may request access to the personal information we hold about you. You may also request correction of any inaccurate or outdated information.

To make a request, please contact us at hello@laluthelabel.com. You can also update your personal details at any time by logging into your account.


COMPLAINTS

If you believe your privacy has been breached or have concerns about how we handle your data, please contact us at hello@laluthelabel.com. We take all complaints seriously and will respond promptly.

You may also contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/ for more information about your privacy rights.


COOKIE POLICY

We use cookies to enhance your experience on our site. Cookies help us:

  • Understand how you interact with our website
  • Remember your preferences (like language and location)
  • Track shopping behaviour and improve checkout flow

You can disable cookies in your browser settings, but this may impact your browsing experience.

We may also use cookies to send you reminders or product updates, including abandoned cart notifications, where permitted by law.


CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time. Any changes will be published on this page. Your continued use of the website after any changes are posted will indicate your acceptance of those changes.

If you have any questions, feedback or concerns, please contact us at hello@laluthelabel.com.